Typically, our standard turnaround time for most items is 9 days, making the booking process simpler for you. However, please note that for implant cases, the duration may vary depending on the case size and componentry involved.
For those seeking a quicker solution, we also provide expedited services through our Wollongong lab. Please contact us for turnaround times on a case by case basis, Our Wollongong lab has a limited range of products and specialises in Milling Zirconia/e.max, Porcelain restorations, Implants and 3D printing and takes pride in offering 100% Australian-made products. Feel free to reach out if you have any further inquiries or would like to proceed with our services. We look forward to assisting you!
We're pleased to inform you that we provide free delivery for all dental prosthetics across Australia, ensuring a convenient experience for all our customers. It's our way of ensuring a seamless service for you.
Please note that the only instance where we apply delivery charges is for purchases of our intraoral scanner bundle. This policy helps us maintain the quality of our services while keeping costs transparent for our valued customers.
If you have any questions or require further clarification, please don't hesitate to reach out. We're here to provide you with exceptional service every step of the way.
We want to ensure that your delivery experience is as smooth as possible. Therefore, we utilize local couriers or Australia Post for all our deliveries, depending on your specific location. This allows us to leverage the best available services in your area and guarantee a reliable and efficient delivery process.
If you have any preferences or specific delivery requirements, please do let us know, and we will strive to accommodate them to the best of our abilities.
Feel free to reach out if you have any further questions or need more information. We are committed to making your experience with us a positive one.
To connect your intraoral scanner, please reach out to your local lab, and they will guide you through the process. They are well-equipped to assist you and ensure a smooth connection experience.
For iTero scanners, please contact them directly. You can obtain the necessary phone number and code by reaching out to our customer service team. We are dedicated to providing you with the support you need for a hassle-free experience.
Additionally, you can email the STL files directly to us or send them via a file transfer service like WeTransfer. This ensures a convenient way to share the STL files securely and efficiently. Should you have any further questions or need clarification, please feel free to contact us. We are committed to providing you with top-notch service every step of the way.
In order to streamline the process and ensure that we are providing our dental prosthetics exclusively to dentists registered with AHPRA (Australian Health Practitioner Regulation Agency), we kindly request that you fill out our account form. This helps us maintain compliance with the necessary regulations and provide our products and services to qualified professionals.
Additionally, the account form ensures that all dentists have thoroughly reviewed our terms of invoicing, cancellation, remake, and warranty policies. We value transparency and want to ensure that all parties are well-informed and aligned with our policies for a smooth and satisfactory partnership.
Please don't hesitate to reach out if you have any questions or need assistance with the account form. We're here to assist you in any way we can, and we look forward to the opportunity to work with you.
We are excited to introduce an exclusive onboarding discount of 30% for your first case with us. This special offer is designed to welcome you to our services and ensure that you experience our high-quality dental prosthetics firsthand.
Please note that this onboarding discount is a one-time offer and does not apply to implant cases.
Should you have any questions or require further information about the onboarding discount or any other aspect of our services, please feel free to reach out to us. We're here to provide you with exceptional products and support throughout your experience with us
For streamlined order management, please direct all orders originating from New South Wales (NSW), Queensland (QLD), Australian Capital Territory (ACT), and Northern Territory (NT) to our Sydney facility. Alternatively, for orders from South Australia (SA), Victoria (VIC), Tasmania (TAS), or Western Australia (WA), please address them to our Adelaide office.
In cases where there is a rush or a specific need for Australian-made products, please send your orders to our Wollongong facility. It is essential to note that all implant cases are managed by our dedicated teams in Sydney or Wollongong. For outsourced implant cases, please direct your inquiries to our Sydney team, and for Australian-made implant cases, kindly reach out to our Wollongong team.
If you have any queries or require further assistance, please do not hesitate to contact us. We are committed to providing you with efficient and effective service throughout your experience with us.
Our pricing for standard implant cases is set at $389 for our 'Implant Bundle,' which includes an implant crown and a customised abutment made from certified third party components, Genuine parts are available on request for all implant systems although time frames and prices vary for each system. Please note that the pricing for larger implant prosthetics can vary significantly as all cases are different. We offer a diverse range of options such as Overdentures, Ti Bar with Zirconia superstructure, full zirconia with customized abutments, PEEK Bar, and more.
We assure you that our prices are highly competitive, and we would be delighted to provide you with a detailed quote based on the specifics of your individual case. Kindly reach out to us with the details of your particular requirements, and our team will promptly assist you with a comprehensive quote tailored to your needs.
If you have any questions or need further information, please feel free to contact us. We are dedicated to providing you with top-quality implant solutions and exceptional service throughout the process.
Hi, I’m a customer care representative at VTS Dental Lab. I have a background in dentistry. As a customer care representative, I’m committed to providing the best care through communication and high-quality service. Outside of work, I love to travel around and take pictures.
I’m Saba – Certified Dental Technologist at Sydney Dental Lab by VTS Dental
I graduated with bachelor degree in dental technology and spent a full course in Implant dentistry – Laboratory view. Winning several awards as a top student and cooperating in publishing books regarding laboratory procedures are other achievements of my academic life.
With almost a decade of experience working in the ceramics department, Implant and digital dentistry, I joined VTS Dental Lab Sydney to help you with technical support and to make sure you spend less time chair side.
I also enjoy sports; running, swimming and hiking in particular, in my free time.
Pedro is a distinguished dental professional who hails from Brazil but has made his mark in Australia. With a career spanning over a decade, Pedro has become renowned for his dual roles as both a dentist and a dental technician. His journey in the world of dentistry showcases a deep commitment to the craft and a passion for serving patients with the highest standards of care.
Trained in Brazil, Pedro brought his expertise to the shores of Australia, where he quickly established himself as a trusted name in the dental community. His ability to bridge the gap between clinical dentistry and laboratory work has made him an invaluable asset to the field.
As a dentist, Pedro's specialization in a range of dental procedures, including implants and prosthetics, has enabled him to transform the smiles and lives of his patients. His meticulous attention to detail, combined with a genuine concern for patient well-being, has earned him a reputation for delivering outstanding dental care.
In parallel to his clinical practice, Pedro boasts a unique skill set as a dental technician. His experience in the dental laboratory for over a decade equips him with a comprehensive understanding of the intricacies of crafting dental prosthetics. This dual role not only sets him apart but also ensures seamless coordination between the clinical and technical aspects of dental procedures.
Outside of his professional life, Pedro cherishes his free time. He finds joy in gathering friends and indulging in the Australian tradition of barbecues, where good company and the sizzle of the grill create lasting memories. Additionally, Pedro is an avid soccer enthusiast, finding the perfect balance between work and play on the field.
Pedro's journey from Brazil to Australia, his extensive dental career, and his dual roles as a dentist and dental technician, reflect his unyielding dedication to dentistry and patient satisfaction. His passion for delivering exceptional care, coupled with his love for social gatherings and soccer, highlights a well-rounded individual dedicated to enriching lives both professionally and personally.
Omar's commitment to excellence is evident in his unceasing quest for knowledge and staying current with the latest developments in dental technology. He understands the importance of staying at the forefront of his field, and he actively maintains the highest levels of accreditation while embracing ongoing education to further his expertise in the manufacturing of dental restorations.
Outside of his professional life, Omar's interests span a wide spectrum. He takes pleasure in immersing himself in literature during his leisure time, allowing books to broaden his horizons. When not engrossed in reading, he seeks balance and relaxation through the camaraderie and physical activity that sports offer. Playing sports provides him with a healthy counterpoint to the meticulous and detail-oriented work of a dental technician.
Omar Mahmoud's story is one of dedication, global experience, and a holistic approach to life. His commitment to the dental profession, paired with his passion for continued learning and personal interests, showcases a dental professional who not only excels in his craft but also brings a rich tapestry of experiences to his life and the lives of those he touches.
As a dentist, Pedro's specialization in a range of dental procedures, including implants and prosthetics, has enabled him to transform the smiles and lives of his patients. His meticulous attention to detail, combined with a genuine concern for patient well-being, has earned him a reputation for delivering outstanding dental care.
In parallel to his clinical practice, Pedro boasts a unique skill set as a dental technician. His experience in the dental laboratory for over a decade equips him with a comprehensive understanding of the intricacies of crafting dental prosthetics. This dual role not only sets him apart but also ensures seamless coordination between the clinical and technical aspects of dental procedures.
Outside of his professional life, Pedro cherishes his free time. He finds joy in gathering friends and indulging in the Australian tradition of barbecues, where good company and the sizzle of the grill create lasting memories. Additionally, Pedro is an avid soccer enthusiast, finding the perfect balance between work and play on the field.
Pedro's journey from Brazil to Australia, his extensive dental career, and his dual roles as a dentist and dental technician, reflect his unyielding dedication to dentistry and patient satisfaction. His passion for delivering exceptional care, coupled with his love for social gatherings and soccer, highlights a well-rounded individual dedicated to enriching lives both professionally and personally.
I provide operational support for the smooth running of the business. I pride myself in running an effective and professional support service to our clients.
I am Eager to learn new traits and step out of my comfort zone to help achieve success.
I aspire to learn all I can to improve what I know and what I can offer.
When not at work, I love reading, dancing and sharing meals with my loved ones.
India is the Business development manager for our South Australian team. India has 8 years’ experience working in the dental industry. She has worked as a dental assistant in Ortho, General dentistry and Implants.
India brings a wide range of knowledge to the team not only in dentistry but account management and sales as well.
In her spare time, India enjoys keeping fit, and writing music with her bandmates.
Fay Saad brings over 15 years’ experience in Management Accounting with finely tuned skills in forward looking strategies, modelling leadership and more.
She is Responsible for directing the company finances and overseeing the budget across all departments, additionally she uses her impeccable vision and leadership in order to determine the optimal strategies for financial investment in order to ensure company growth both in short and long term.
Fay Graduated with a Bachelor of Commerce and Business.
Outside of work, she enjoys reading, cooking and travelling.
Chantelle is a seasoned professional in the field of dentistry, with an impressive track record spanning two decades. Currently serving as the Chief Operating Officer at VTS Dental Lab, Chantelle has consistently demonstrated expertise and innovation in the world of dental care.
With a primary focus on implants and digital integration within dentistry, Chantelle has been at the forefront of revolutionizing dental practices, streamlining processes, and enhancing patient care. Throughout her career, She has continually strived to merge cutting-edge technology with the artistry of dentistry, creating a seamless and patient-centric approach to oral healthcare.
Chantelle's contributions to the industry extend beyond clinical practice. As a strategic visionary, Chantelle developed and executed successful business strategies that have propelled VTS Dental Lab to new heights. Her meticulous oversight spans all facets of the business, ensuring that growth strategies are effectively implemented and marketing initiatives are optimized for maximum impact.
Chantelle is not only a leader in the dental community but also a dedicated advocate for advancing the profession. Her commitment to excellence, passion for innovation, and dedication to the well-being of patients have made her a respected figure in the dental industry. Chantelle's unwavering pursuit of excellence continues to shape the future of dentistry, leaving a lasting impact on the profession and the lives of countless patients.
Outside of her professional endeavors, Chantelle finds balance through creative outlets and enjoys Skating, Design and Painting further demonstrating her multifaceted talents and dedication to a well-rounded life.
Chantelle stands as a shining example of expertise, leadership, and vision in the field of dentistry, and is committed to driving the industry forward for many years to come.