Typically, our standard turnaround time for most items is 9 days, making the booking process simpler for you. However, please note that for implant cases, the duration may vary depending on the case size and componentry involved.
For those seeking a quicker solution, we also provide expedited services through our Wollongong lab. Please contact us for turnaround times on a case by case basis, Our Wollongong lab has a limited range of products and specialises in Milling Zirconia/e.max, Porcelain restorations, Implants and 3D printing and takes pride in offering 100% Australian-made products. Feel free to reach out if you have any further inquiries or would like to proceed with our services. We look forward to assisting you!
We're pleased to inform you that we provide free delivery for all dental prosthetics across Australia, ensuring a convenient experience for all our customers. It's our way of ensuring a seamless service for you.
Please note that the only instance where we apply delivery charges is for purchases of our intraoral scanner bundle. This policy helps us maintain the quality of our services while keeping costs transparent for our valued customers.
If you have any questions or require further clarification, please don't hesitate to reach out. We're here to provide you with exceptional service every step of the way.
We want to ensure that your delivery experience is as smooth as possible. Therefore, we utilize local couriers or Australia Post for all our deliveries, depending on your specific location. This allows us to leverage the best available services in your area and guarantee a reliable and efficient delivery process.
If you have any preferences or specific delivery requirements, please do let us know, and we will strive to accommodate them to the best of our abilities.
Feel free to reach out if you have any further questions or need more information. We are committed to making your experience with us a positive one.
To connect your intraoral scanner, please reach out to your local lab, and they will guide you through the process. They are well-equipped to assist you and ensure a smooth connection experience.
For iTero scanners, please contact them directly. You can obtain the necessary phone number and code by reaching out to our customer service team. We are dedicated to providing you with the support you need for a hassle-free experience.
Additionally, you can email the STL files directly to us or send them via a file transfer service like WeTransfer. This ensures a convenient way to share the STL files securely and efficiently. Should you have any further questions or need clarification, please feel free to contact us. We are committed to providing you with top-notch service every step of the way.
In order to streamline the process and ensure that we are providing our dental prosthetics exclusively to dentists registered with AHPRA (Australian Health Practitioner Regulation Agency), we kindly request that you fill out our account form. This helps us maintain compliance with the necessary regulations and provide our products and services to qualified professionals.
Additionally, the account form ensures that all dentists have thoroughly reviewed our terms of invoicing, cancellation, remake, and warranty policies. We value transparency and want to ensure that all parties are well-informed and aligned with our policies for a smooth and satisfactory partnership.
Please don't hesitate to reach out if you have any questions or need assistance with the account form. We're here to assist you in any way we can, and we look forward to the opportunity to work with you.
We are excited to introduce an exclusive onboarding discount of 30% for your first case with us. This special offer is designed to welcome you to our services and ensure that you experience our high-quality dental prosthetics firsthand.
Please note that this onboarding discount is a one-time offer and does not apply to implant cases.
Should you have any questions or require further information about the onboarding discount or any other aspect of our services, please feel free to reach out to us. We're here to provide you with exceptional products and support throughout your experience with us
For streamlined order management, please direct all orders originating from New South Wales (NSW), Queensland (QLD), Australian Capital Territory (ACT), and Northern Territory (NT) to our Sydney facility. Alternatively, for orders from South Australia (SA), Victoria (VIC), Tasmania (TAS), or Western Australia (WA), please address them to our Adelaide office.
In cases where there is a rush or a specific need for Australian-made products, please send your orders to our Wollongong facility. It is essential to note that all implant cases are managed by our dedicated teams in Sydney or Wollongong. For outsourced implant cases, please direct your inquiries to our Sydney team, and for Australian-made implant cases, kindly reach out to our Wollongong team.
If you have any queries or require further assistance, please do not hesitate to contact us. We are committed to providing you with efficient and effective service throughout your experience with us.
Our pricing for standard implant cases is set at $389 for our 'Implant Bundle,' which includes an implant crown and a customised abutment made from certified third party components, Genuine parts are available on request for all implant systems although time frames and prices vary for each system. Please note that the pricing for larger implant prosthetics can vary significantly as all cases are different. We offer a diverse range of options such as Overdentures, Ti Bar with Zirconia superstructure, full zirconia with customized abutments, PEEK Bar, and more.
We assure you that our prices are highly competitive, and we would be delighted to provide you with a detailed quote based on the specifics of your individual case. Kindly reach out to us with the details of your particular requirements, and our team will promptly assist you with a comprehensive quote tailored to your needs.
If you have any questions or need further information, please feel free to contact us. We are dedicated to providing you with top-quality implant solutions and exceptional service throughout the process.
